Shipping Policy

Where we ship

We currently ship across the United States via USPS from California. (We don’t offer international shipping just yet.)

Processing & delivery

Every order is packed by hand — please allow 1–2 business days for us to process your order before it ships. Once shipped, standard delivery typically takes 5–7 business days. You’ll get a tracking link by email as soon as it’s on its way.

Free shipping

Orders over $100 ship free.

Need it by a certain date?

Planning around a baby shower or a birthday? Email us at support@appleandloom.com and we’ll do everything we can to help it arrive in time.

Changed your mind?

Need to change or cancel an order? Email us within a few hours of placing it and, as long as it hasn’t shipped, we’ll take care of it. (See our Cancellation Policy for details.)

Our quality promise

Every Apple & Loom piece is made in small batches from premium cotton and checked by hand before it ships. We stand behind everything we make.

If your item arrives damaged or defective in any way, we’ll replace it free of charge — no questions asked. Just email us at support@appleandloom.com within 14 days of delivery with a photo, and a replacement will be on its way. If that piece happens to be sold out, we’ll offer a comparable replacement or a full refund.

A few natural things to expect (not defects):

  • Cover-ups: Because our waffle cover-ups are 100% pure cotton, expect a beautiful, natural “bloom” (a soft waffle texture and 2%–4% shrinkage) after the first wash. We tailor them generously to allow for it — this natural shrinkage isn’t considered a defect.

  • Quilts & blankets: Each one is block-printed and stitched by hand, one at a time, so no two are exactly alike. Small variations in the print, or a color that wanders just past its outline, aren’t flaws — they’re the mark of a truly handmade, one-of-a-kind piece.

  • Color on screen: We photograph every piece in natural light to show it as truly as possible. Because screens, devices, and lighting vary, the exact shade on your screen may differ slightly from the fabric in your hands.

Exchanges — free & easy

Wrong size? A different print caught your eye? We’re happy to exchange.

  • Email us at support@appleandloom.com within 14 days of delivery

  • We’ll send you a pre-paid return label — just drop the package at the post office

  • Your new item ships as soon as we receive the original

Items must be unwashed, unworn, and in original condition to be eligible.

Received this as a gift? We’ve got you. Email us at support@appleandloom.com with the sender’s name and we’ll help you exchange it for the right size or a print you love — no order number needed.

Returns

Because we’re a small-batch brand, we don’t offer free returns — but we want you to love what you ordered, which is why exchanges are always free and we stand fully behind our quality.

If you’d still prefer a return:

  • Email us at support@appleandloom.com within 14 days of delivery

  • Return shipping is the customer’s responsibility

  • Once we receive the item unwashed, unworn, and in original condition, we’ll issue a full refund to your original payment method within 5–7 business days

Original shipping charges (on orders under $100) aren’t refundable. Items marked Final Sale — including clearance items and anything personalized — can’t be returned or exchanged unless they arrive damaged or defective.

Lost or missing packages

Things occasionally go sideways in the mail — it happens. If your tracking shows no movement, or it says “delivered” but the package isn’t there, email us at support@appleandloom.com and we’ll sort it out together, whether that’s filing a claim with USPS or getting a replacement for you. You won’t be left on your own.

Questions?

We’re two sisters running this by hand, and we answer every email personally. Reach us anytime at support@appleandloom.com.