Cancellation Policy

Cancellations & order changes

We pack every order by hand and ship quickly, so there’s a short window to cancel or make changes.

Cancelling or changing an order

Need to cancel, or change the size, print, or shipping address? Email us at support@appleandloom.com within 12 hours of placing your order. As long as it hasn’t shipped yet, we’ll happily cancel it or make the change — just include your order number.

Once your order has shipped

If your order is already on its way, it can no longer be cancelled, but you’re covered by our Shipping & Returns Policy — free exchanges and a full quality guarantee.

Refunds

Approved cancellations are refunded in full to your original payment method within 5–7 business days.

Personalized & Final Sale items

Because personalized pieces are made just for you, they can’t be cancelled once production has begun. Items marked Final Sale are also non-cancellable, unless they arrive damaged or defective.

Questions?

We’re two sisters running this by hand, and we answer every email personally — reach us anytime at support@appleandloom.com.